After an order is received, minimum delivery time is 3-6 months or according to current client schedule. One third of the purchase price is required with each order, one third due at mid project, and the remaining balance due upon completion plus packing and freight charges. Each work is made only when ordered and cancellations will not be accepted after the deposit is received. Feel free to contact us if you wish to commission a piece or if you have any questions. - We can generally be contacted at our studio from 10 a.m. to 9 p.m. EST